Google Ads Suspension Guide

How to Fix an Account Suspended for Suspicious Payment Activity

Understanding the Suspicious Payment Activity Policy

Google Ads treats Suspicious Payment Activity as a severe violation, often resulting in immediate account suspension. This issue is primarily related to the billing details and payment methods associated with your account.

Suspensions under this policy are commonly triggered by:

• Inaccurate billing information
• Suspicious or incorrect payment methods
• Chargebacks or disputes filed against Google Ads charges
• Unpaid balances
• Links to other suspended or fraudulent Google Ads accounts

If your account has been suspended under this policy, follow the steps below to diagnose the issue and submit an appeal with the necessary corrections and documentation.

Common Reasons for Suspicious Payment Suspensions & How to Fix Them

1. Promotional Code Abuse

What It Means:

Google strictly enforces policies on the use of promotional codes. Violations include:

• Using multiple promotional codes on a single account.
• Selling or sharing promo codes to bypass spending requirements.
• Claiming promotional credits without meeting eligibility requirements.

How to Fix It:

• Only use one promotional code per new account as intended.
• Do not attempt to sell, trade, or distribute promotional credits.
• If your account was flagged unfairly, contact Google Ads Support to request a review.

2. Chargeback Requests

What It Means:

A chargeback occurs when you dispute a Google Ads charge with your bank or credit card company. Google treats chargebacks as a violation since they suggest fraudulent activity, payment disputes, or unauthorized transactions.

How to Fix It:

• If the chargeback was a mistake:

  • Contact your bank or payment provider and reverse the chargeback.
  • Submit an appeal to Google, stating that the chargeback was resolved and providing proof of payment.

• If the chargeback was justified:

  • Include a detailed explanation and supporting documents in your appeal.
  • Provide proof of communication with Google Ads support regarding the dispute.

To prevent chargeback-related suspensions in the future:

• Ensure you recognize all Google Ads charges before disputing them.
• Use authorized payment methods and confirm all transactions before making a chargeback request.

3. Suspicious Payment Activity

What It Means:

Google may flag your account if it detects fraudulent or suspicious billing activity, such as:

• Using prepaid or virtual credit cards that are linked to multiple accounts.
• Adding a credit card that was previously flagged for fraud.
• Using payment methods associated with other suspended accounts.
• Attempting multiple failed transactions within a short period.

How to Fix It:

• Verify all billing and payment details in your Google Ads account.
• Ensure your payment method is:
  • A valid credit card or bank account in your name.
  • Not linked to another suspended account.
  • Not a disposable or temporary payment method.
• Provide supporting documentation in your appeal, such as:
  • A bank statement showing the transaction.
  • A photo of the credit card used (with only the last four digits visible).
  • A government-issued ID that matches the account holder's name.
  • A screenshot of the Google Ads billing page showing the correct payment details.

4. Unpaid Balance

What It Means:

Google Ads suspends accounts with outstanding balances due to failed payments, expired cards, or insufficient funds.

How to Fix It:

• Log into your Google Ads account and check for any outstanding charges.
• Make the required payment using a valid and authorized payment method.
• Submit an appeal after the balance is cleared. Attach proof of payment, such as:
  • A bank statement showing the transaction.
  • A receipt from Google Ads confirming the payment.

To avoid future suspensions due to unpaid balances:

• Set up automatic payments or ensure sufficient funds in your account before billing cycles.
• Use a reliable credit card or payment method that won’t decline transactions.

Steps to Submit an Appeal for Reinstatement

Once you have identified and resolved the issue, follow these steps to submit an appeal:

1. Review Google Ads Billing Policies – Ensure your payment methods and account activity comply with Google’s payment guidelines.
2. Fix Any Issues – Correct the payment problem, whether it’s clearing a balance, reversing a chargeback, or updating billing details.
3. Gather Supporting Documents – Prepare the necessary evidence, such as:
   • Proof of payment (bank statements, transaction confirmations).
   • Credit card verification (photo of the card with sensitive details hidden).
   • Government-issued ID matching the billing details.
4. Submit an Appeal – Go to the Google Ads Appeal Form and provide a detailed explanation of:
   • What caused the issue (e.g., incorrect billing details, accidental chargeback).
   • What you did to fix it (e.g., updated payment info, reversed chargeback).
   • Proof of resolution (e.g., receipts, screenshots of corrected billing info).
5. Monitor Your Appeal Status – Responses usually take 3-5 business days. Avoid submitting multiple appeals, as it can slow down the process.

Get Professional Help to Reinstate Your Account

A Suspicious Payment Activity suspension can be difficult to appeal, especially if Google requires additional verification. Submitting an incomplete or incorrect appeal can result in delays or a permanent suspension.

R.I.D. Marketing specializes in resolving Google Ads suspensions and payment-related issues. Our team can:

• Conduct a full audit of your billing setup to identify problems.
• Prepare a strong appeal with the necessary supporting documents.
• Communicate directly with Google Ads support to speed up the reinstatement process.

Contact Us for Expert Assistance:

📞 Phone: +1 (929) 800 2110
📩 Email: support@ridofmysuspension.com

Take the right steps now to restore your account and keep your ad campaigns running smoothly.